File a Claim

We’re here for you, whenever you need us. If you need to file a claim, our friendly and expert staff is ready to respond quickly. You can report any new claim during business hours to any of our offices below.

 

Emergency Claims after-hours (or on Holidays):

If you need to file an Emergency Claim after-hours (or on Holidays), Caldwell Roach Insurance has an After-Hours Claims Representative available to help you by calling 1-855-835-5065 (toll free).

 

Claim Check Lists

We've developed these simple check lists to help you collect the information you need to file a claim. Click on the links below to access a printable “Claims Check List” to keep with you.

Contact the police as soon as the accident occurs.

Record the following information before leaving the scene:

  • Names & contact information of all parties involved
  • Insurance company & policy number of all parties involved
  • Make, Model, color and license plate of all vehicles involved
  • Name of officer responding and a report number if available.
  • Record the names and contact information of any witnesses.

View and print this list

Be prepared! This often makes it easier to deal with property claims such as fire, theft, and flood. Keep an inventory of your personal property including serial numbers and approximate value if applicable which will help to determine the value of your loss.

  • Contact local authorities: police or fire services if required.
  • If possible, take steps to prevent further damage from occurring.
  • If possible, take photos or a video of the scene to help with assessment.
  • Do not discard or take steps to repair damaged property without approval from your insurance representative.

View and print this list

  • Contact local authorities: Police, emergency personnel, etc. if required.
  • Record the names & contact information of each person involved.
  • Identify any hazards in the accident area.
  • Retain all items related to the incident.
  • Record the names of any authorities investigating the scene.

View and print this list

Know That You Are Completely Covered!

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